Refund policy
Our commitment to quality is uncompromising. If your TEAMMATE acquisition does not meet your expectations, we offer a refined return process designed for your convenience.
The 7-Day Window
You may request a return within 7 days of receiving your delivery. To preserve the integrity of our products, returned items must be in pristine, unused condition, with all original tags and protective packaging intact.
Initiating a Return
To maintain our high standards of service, all returns must be pre-approved by our support team.
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Contact our digital concierge via Live Chat or Email.
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Once your request is evaluated and approved, our team will provide you with the necessary logistics instructions.
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Please note: Parcels sent without prior authorization will not be eligible for processing.
Refunds & Processing
Upon arrival at our inspection suite, your return will be authenticated. Approved refunds are credited to your original payment method within 7 business days. You will receive a formal confirmation once the transaction is finalized.
Exchanges
For a swifter experience, we recommend returning the original item for a refund and placing a new order for your desired selection.